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SHIPPING & DELIVERY

Shipping Options & Rates


For delivery to Australia addresses, we offer standard shipping at $35 AUD where your order(s) will be delivered within 3 - 5 business days.

We do not ship to multiple addresses for one order.

We are unable to deliver to Post Office boxes or forwarding addresses.

To comply with customs clearing regulations, we will ship your order to a designated personal address.

For non-Singapore orders to comply with customs clearing regulations, we will ship your order to a designated personal address. We are unable to ship your order to a Club 21 store at this time.

Club 21 uses UrbanFox for Singapore customers and DHL for international customers. For your protection, a personal signature is required for all shipments.

HOLIDAY SHIPPING

Australia Delivery
To receive your order(s) before the Lunar New Year, 4 February 8pm, please place your orders by the following dates:

• Monday, 28 January, 12pm (GMT +8) for Standard Shipping.

Please note that we cannot guarantee these dates if there are issues with payment.

We shall not be liable for any failure to deliver merchandise you have ordered, any delay in doing so, or for any damage or defect to merchandise delivered that is caused by any event or circumstances beyond our reasonable control including natural disaster. Duties will be assessed by the importing country based on current laws governing imports. In the event of any unforeseen taxes, surcharges or duties incurred, will be borne by the customer.

Happy shopping from all of us at Club21Global.com!

SHIPPING DESTINATIONS

We ship to the following countries:

DDP (Delivery Duty Paid) :
Singapore, Australia, Hong Kong, Malaysia, Thailand, USA, Canada, UK, Japan, Taiwan, South Korea, China, Macau, New Zealand

DDU (Delivery Duty Unpaid):
Cambodia, Indonesia, Philippines, Vietnam, Brunei, India, Qatar, Saudi Arabia, United Arab Emirates, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

We limit shipping to the addresses in the country you selected when you entered the website. For example, if you wish to ship to Singapore, select Singapore as your country from the navigation at the top of the page.

If you change your country selection while shopping, the contents of your shopping bag will not carry forward to the new country. You will need to re-select the items you wish to purchase for shipment to the new country selected. Please note that not all merchandise is available for shipment to all countries.

INSURANCE

Club 21 insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a personal signature for all shipments, at which point responsibility for your purchase passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then the recipient’s signature will be accepted by Club 21 as evidence of delivery and fulfilment of your order, as well as the transfer of responsibility.

PACKAGING

Your items will be shipped in our Club21 Signature Packaging or the Brand Packaging. During sale periods your items will be shipped in our Club21 sale bags.